Senior Manager of Acute Operations

  • Senior Manager of Acute Operations
  • Date Posted: November 26, 2019
  • Location: Riverside, Columbus


  • Serves as a liaison between MedOne and Genesis Administration; Works to build relationships with Genesis leadership and open the lines of communication; Acts as the point person for any issues and works to actively resolve problems
  • Works on-site in Zanesville 50%-60% of time to establish a relationship with the physicians, APPs and Genesis Healthcare Administration
  • Regularly communicates progress, relays issues/updates and plans for improvement to Medical Director, Supervisor and key leadership
  • Provides project management to maximize financial and operational performance
  • Engages regional physicians and Advanced Practice Providers to understand, support and improve daily hospital operations; Builds positive working relationships with providers; Acts as the point person for any issues and works to actively resolve problems
  • Attends Hospital meetings and represents MedOne operational interests
  • Performs data analysis to determine program profitability and opportunities for financial improvement; Will grow value programs and risk contracts at Genesis
  • Assists with Genesis schedule optimization
  • Assists with Genesis billing optimization
  • Function as dyad to designated Medical Directors
    • Education
    • Documentation Standardization
    • Night Team
    • Co-Management
    • Other specialized units as needed
  • Development and maintenance of Guidebooks for designated areas
  • Facilitation of Town Hall/Communication of key practice updated for designated areas
  • Promotes the MedOne culture and organizes social outings to improve team morale
  • Assists the Medical Director with documentation of HR issues which may include development of performance improvement plans
  • Monthly development of operational performance dashboard for designated areas
  • Supervision and development of designated BackOffice staff


Education: College degree required; Master’s degree in healthcare administration or related field preferred

Experience: 5+ years’ experience in hospital operations; Demonstration of progressive responsibility; Experience working successfully with physicians


  • Project Management
  • Self-starter
  • Ability to develop positive working relationships; Gains respect of providers and hospital administration
  • Understanding of healthcare/hospital operations
  • Professional and polished presentation; Politically savvy
  • Adaptable, innovative and big picture thinker
  • Problem solving ability; Results driven
  • Excellent written & verbal communication skills

Society Memberships / CME:

  • MGMA and OMGMA (Medical Group Management Association and Ohio Association)
  • ACHE (American College of Healthcare Executives)
  • SHM (Society of Hospital Medicine)



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